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Feedback
—
| NPS ↓ | Comment ↓ | Guest ↓ | Channel ↓ | Status ↓ | Time ↓ |
|---|
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Trends
—
NPS Score
+29
↑ 12%
vs +26 prev period
Total Feedback
247
↑ 18%
vs 209 prev period
Response Rate
89%
↑ 5%
vs 85% prev period
Recovery Rate
76%
↓ 3%
vs 78% prev period
NPS Trend
Current
Previous
—
Promoters
—
Passives
—
Detractors
Sentiment Analysis
AI-powered
Here you can see comparison reports, weekly and monthly insights based on guest feedback. Sentiment analysis identifies recurring themes — what guests love and what needs attention.
Weekly & Monthly Insights
Comparison reports will appear here once you start collecting feedback. Track week-over-week and month-over-month changes in guest satisfaction, identify trends, and spot issues before they become patterns.
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Settings
Organisation Details
Organisation Name
Owner
First Name
Last Name
Email
Mobile Number
Owner details are linked to your Google account and cannot be changed here.
Google Business Profile
Sign Out
Billing Information
Organisation Name
Address
Email
Same as owner email
Mobile Number
Payment Method
Visa ending in 4242
Expires 12/28
Current Plan
Gelukkig — Up to 3 Venues
€1,000.00/year · Renews 7 Apr 2027
Team Members
| Name | Role | Notifications | Access | |
|---|---|---|---|---|
|
JV
Jan de Vries
jan.devries@hospitality-group.nl
|
Owner |
SMS
Email
|
Full access | |
|
LB
Lisa Bakker
l.bakker@hospitality-group.nl
|
Admin |
SMS
Email
|
Can manage team |
|
|
MK
Mark Kuijpers
m.kuijpers@hospitality-group.nl
|
Member |
SMS
Email
|
View only |
|
Invoice History
| Date | Description | Amount | Status | |
|---|---|---|---|---|
| 7 Apr 2026 | Gelukkig — Up to 3 Venues (Annual) | €1,000.00 | Paid | |
| 7 Apr 2025 | Gelukkig — 1 Venue (Annual) | €350.00 | Paid |
Active
Google Business Profile
Syncing reviews, ratings, and location data
Available
Google Sheets
Import customer lists, export feedback data, and sync active customers with your spreadsheets
Coming Soon
Point of Sale (PoS)
Connect your PoS system to trigger feedback requests after checkout
Facebook & Instagram
Sync reviews and feedback from your social media pages